Frequently Asked Questions

We accept all major payment methods, including credit and debit cards, PayPal, Klarna, Apple Pay, Google Pay, and other secure local options.

We accept returns within 14 days, provided the item is unused, in its original condition and packaging. Returns are not possible for perishable goods such as fresh produce or frozen items.

You can cancel or change your order within one hour of placing it. After this time, the order may already be processed and can no longer be modified.

Yes, all our products are 100% authentic.

Fresh products must be stored at cold temperatures, frozen products in the freezer, and dry goods in a cool, dry place.

Yes, our team carefully maintains product data and lists allergens as accurately as possible.

Frozen products are sold only within Germany, while fresh products are available for Germany and other European countries.

Standard delivery in Germany takes 2–4 business days. Express delivery is available within 48 hours.

We do not ship worldwide, but we deliver within Europe, including Germany, the Netherlands, Czech Republic, Belgium, France, Italy, Denmark, and Luxembourg.

We ship our orders with DHL and DPD.

After your order is shipped, you will receive an email with a tracking number from the shipping provider.